FAQ

We’re here to make your Camaira Studio shopping experience simple and enjoyable. Below are answers to some commonly asked questions.

1. What does Camaira Studio offer?

Camaira Studio offers thoughtfully curated Lucknowi Chikankari kurtis and kurta sets designed for women who value effortless elegance, comfort and timeless craftsmanship. Our collection features beautiful fabrics such as muslin, modal, cotton, Chanderi and other carefully selected materials.

2. Are your products handmade?

Many of our products feature handcrafted or hand-finished Chikankari embroidery. As each piece is created by artisans, slight variations in stitches, motifs, embroidery placement or finishing may occur. These variations are not defects—they are part of the beauty and individuality of handcrafted clothing.

Please refer to the individual product description to understand the fabric and type of work used in a particular garment.

3. Will the product look exactly like the website photographs?

We make every effort to display our products and colors as accurately as possible. However, the actual color may vary slightly due to lighting, photography, editing and individual screen settings.

Minor variations in embroidery and finishing may also occur in handcrafted products, making every piece unique.

4. Are Chikankari kurtis transparent?

The level of transparency depends on the fabric, color and embroidery. Light-colored cotton, muslin, Chanderi and similar fabrics may be slightly sheer and may require an inner slip.

Where applicable, we mention this in the product description. Unless specifically stated, an inner slip is not included with the garment.

5. Is the bottom, inner slip or accessory shown in the photograph included?

Only the items specifically mentioned under “What’s Included” in the product description form part of your purchase. Bottoms, slips, dupattas, jewellery and other accessories used for styling are not included unless clearly stated.

Size and Fit

6. How do I select the correct size?

Please refer to the size chart available on each product page before placing your order. We recommend comparing the garment measurements with a similar, well-fitting garment from your wardrobe.

For additional assistance, contact us on +91-9599699881 before ordering.

7. Are the measurements body measurements or garment measurements?

The measurements shown in our size chart are [garment/body] measurements. Please read the measurement instructions carefully and allow for a comfortable fit according to your preference.

As some garments are handcrafted, a minor variation of approximately [0.5–1 inch] may occur.

8. What should I do if my size is unavailable?

Because some of our pieces are available in limited quantities, restocking cannot always be guaranteed.

10. How can I place an order?

You can place an order directly through our website:

Select your preferred product and size.
Add it to your shopping bag.
Proceed to checkout.
Enter your contact, billing and delivery details.
Select a payment method and complete your order.

You will receive an order confirmation by email, SMS or WhatsApp once the order has been successfully placed.

11. Which payment methods do you accept?

We accept secure payments through the options displayed at checkout, which may include:

UPI
Debit and credit cards
Net banking
Mobile wallets
Cash on Delivery, where available

Available payment options may vary depending on your location and order value.

12. Is Cash on Delivery available?

Cash on Delivery is available for eligible PIN codes and order values. A COD handling fee may apply.

13. Is it safe to make an online payment?

Yes. Payments are processed through authorized third-party payment gateways that use appropriate security measures.

Camaira Studio does not ask customers to share their OTP, CVV, UPI PIN or complete card details. Please never disclose this confidential information to anyone claiming to represent us.

14. How do I know whether my order has been confirmed?

After placing your order, you will receive a confirmation through email, SMS or WhatsApp. If the payment has been deducted but you have not received a confirmation, please contact us with the payment reference number.

15. Can I modify or cancel my order?

You may request a change or cancellation before the order is dispatched. Contact us as soon as possible at info@camairastudio.com with your order number.

Once an order has been packed or dispatched, we may not be able to modify or cancel it. It will then be handled according to our Return and Exchange Policy.

16. Can I change my delivery address after placing an order?

An address change may be possible only before dispatch. Contact us immediately with your order number and the correct address.

Once the parcel has been handed over to our delivery partner, we cannot guarantee that the address can be changed.

17. Can I use more than one discount code?

Only one discount code can generally be used per order unless expressly stated otherwise. Discount codes cannot be combined with another offer and must be applied at checkout.

Discounts cannot normally be added after an order has been placed.

18. How long will my order take to arrive?

7-10 business days.

19. How can I track my order?

Once your order is dispatched, you will receive a tracking link by email, SMS or WhatsApp. Tracking information may take up to 24 hours to become active.

If you do not receive your tracking details, please contact us with your order number.

20. What happens if I miss the delivery?

The courier partner may make another delivery attempt or contact you for instructions. Please keep your registered phone number active during the expected delivery period.

If a parcel is returned because of repeated unsuccessful delivery attempts, refusal, an incorrect address or customer unavailability, additional shipping charges may apply for reshipping.

21. What should I do if my parcel appears damaged or tampered with?

Please refuse delivery if the parcel appears opened, severely damaged or tampered with.

We strongly recommend recording a clear, uninterrupted unboxing video when opening your parcel. If you receive a damaged, defective, incomplete or incorrect product, contact us within [48 hours] of delivery and share your order details, photographs and unboxing video.

22. How should I care for my Chikankari garment?

Care instructions may vary depending on the fabric and embroidery. Always follow the care label and product-page instructions.

As a general precaution:

Prefer gentle hand washing or professional dry cleaning, as recommended
Use cold water and a mild detergent when hand washing is permitted
Wash light and dark colors separately
Do not soak the garment for a long period
Do not bleach
Avoid vigorously rubbing or wringing the embroidery
Dry the garment in shade
Iron on low heat from the reverse side
Store it clean, dry and carefully folded

For delicate fabrics such as Chanderi, modal or garments with Mukaish work, professional dry cleaning may be recommended.

23. Can handcrafted garments experience color bleeding or shrinkage?

Natural fabrics and richly colored garments may experience slight color release or shrinkage during the first few washes. Please follow the product-specific care instructions, avoid soaking and wash colors separately.

Damage caused by incorrect washing, ironing, handling or storage is not considered a manufacturing defect.

24. How can I contact Camaira Studio?

We would be happy to assist you.

Email: info@camairastudio.com
WhatsApp/Phone: 9599699881
Support hours: Mon-Sat/9.00 AM-6.00 PM